At DINNY, every product is made-to-order with utmost care, ensuring quality and precision in every piece. As a result, we do not accept returns or exchanges except in the rare case of:

Verified transit damage, or

Incorrect product dispatch (wrong size, style, or item).

To process a claim for a damaged or incorrect product, please follow the steps below:

✅ Mandatory Proof Requirement:
A single-shot, unedited unboxing video is required as proof — from opening the sealed parcel to showing the complete unpacking.

The video must clearly display:

The shipping label,

The damaged or wrong item,

And the entire unpacking process without cuts or pauses.

⏱ Claim Timeline:
All claims must be submitted within 24 hours of delivery.

Claims sent after 24 hours will not be eligible for replacement.

📦 Product Handling:
Damaged items must be stored safely and returned if requested.

In cases of approved claims, replacements will be provided as a goodwill gesture (we are not liable for third-party courier mishandling).

❌ No Compensation for:
Claims with edited, incomplete, or unclear videos.

Damage reported without proper video proof.

Products damaged after delivery due to improper handling.

We appreciate your understanding. These steps help us maintain fairness for both our team and our valued customers.